App Store support

How to reach us

Questions about Foundation — app issues, access, feedback, or something you want added — come here. Someone on the team reads every message. Use the form and we will reply to the address you give us.

I cannot sign in or do not have an account

Foundation access is issued by your appraisal firm. Ask the person who manages Method at your office to provision your login. If they already have and it still fails, write to us with your name and firm.

An inspection is not showing or will not sync

Tell us the property address or file number, what you expected to see, and whether you are on Wi-Fi or cellular. We will trace it on the Method side.

I have a product idea or a problem in the field

Use the form. App issues, access questions, feature requests, and general feedback all reach the same inbox.